The $10K First Study Guarantee: Full Terms
This page sets out the complete terms of the Aurora $10K First Study Guarantee referenced on the Aurora Negotiator landing page and in Section 15(a) of the Aurora Terms of Service. The headline guarantee is simple: run your first study through Aurora after launch, and if Aurora does not surface at least $10,000 in negotiation positions worth reviewing, your first month of subscription billing is on us. The conditions below set out what you need to do to qualify and the limited circumstances in which the guarantee does not apply.
What the guarantee covers
If Aurora does not surface at least $10,000 in aggregate negotiation positions worth reviewing on the first study you process through Aurora after launch, Aurora will credit your account for the cost of your first month of paid subscription (the "Credit"). The Credit is the sole and exclusive remedy under this guarantee. The guarantee is measured on the positions Aurora surfaces, not on what the sponsor ultimately agrees to.
Conditions of the guarantee
To qualify for the Credit, you must satisfy all four of the following conditions on your first study:
- Upload a complete, genuine budget or CTA from a real active or pending study within the first 30 days of activating your paid subscription. Test files, sample documents, and incomplete uploads do not satisfy this condition.
- Review the positions Aurora surfaces through the Aurora Negotiator platform. You must engage with the AI-surfaced negotiation positions in the platform UI.
- Submit the budget or CTA to the sponsor through the platform. The guarantee is contingent on the negotiation actually being delivered to the sponsor using Aurora as the submission channel.
- Remain an active subscriber through the end of the first month. The Credit is applied against your first month; cancellation before the close of that period forfeits the Credit.
Exclusions
The guarantee does not apply, and no Credit is issued, in the following circumstances:
- Incomplete, test, or non-genuine documents. Uploading sample or non-binding documents, meaning anything other than a real budget or CTA from an active or pending study, disqualifies the study from the guarantee.
- Failure to review or to submit through the platform. If you do not review the positions Aurora surfaces, or you submit to the sponsor outside the Aurora platform (email, paper, another vendor), the guarantee does not apply.
- Cancellation before the end of the first month. Canceling before your first month closes forfeits the Credit. See the checkout disclosures and Sections 12 and 13 of the Terms of Service for the cancellation procedure.
- Shortfalls resulting from customer error or failure to follow platform instructions. If the $10,000-position threshold is missed because the inputs you provided were inaccurate, incomplete, or you did not follow Aurora's on-platform guidance, the guarantee does not apply.
Usage allowance
The first study reviewed under this guarantee counts toward your monthly usage allowance under Section 12(a)(iv) of the Terms of Service. Aurora will not decline the guarantee on the ground that your usage allowance was exhausted during that study.
Other terms
The guarantee applies to your first study reviewed after launch only. Aurora reserves the right to request reasonable documentation confirming the first-study review was conducted. Results will vary based on protocol complexity, sponsor, and site-specific factors. This guarantee does not affect your right to cancel under Aurora's Terms of Service.
Aurora may, in its sole discretion, update these guarantee terms as the Aurora Negotiator platform evolves. The version of these terms in effect at the start of your first month governs the guarantee for that period.